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All of our products will be shipped with DHL Express (including On-Demand delivery), the fastest shipping service available.
We offer free worldwide shipping on all orders over €100,-. If you have purchased and wish to exchange a product, please contact us as soon as possible. Please direct any of the above-mentioned matters to: service@merceramsterdam.com. We guarantee you the right to return an online order (or part hereof) for any reason within 14 days of having received it. We offer free returns for orders that have been placed within the BENELUX (Belgium, The Netherlands and Luxembourg). Orders placed before 9PM CET during working days will be handed over to DHL same day. 

Please see our Terms & Conditions for a more detailed description. If you need to return a webshop order to get a refund or change a product for a different size please ship it to this address: Mercer Amsterdam Customer Service, Havenkade 2S, 3281 LS, Numansdorp, The Netherlands.

Country Delivery Time   (indication)
Netherlands 24 hours
Belgium 24 hours
EU 48 hours
UK 48 hours
US 3-5 days
Rest of the World  5-16 Days
 

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