Shop now

Terms & Conditions

GENERAL
Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or this entire Website.

This Website also contains links to other websites, which are not operated by Mercer Amsterdam (the “Linked Sites”). We have no control over the Linked Sites and accept no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site. Mercer Amsterdam is registered with the Chamber of Commerce in Amsterdam under the following name and address:

Name: Mercer Amsterdam B.V.
VAT number: NL853151544B01
KVK Number: 58716424
Address: Nieuwe Uilenburgerstraat 14, 1011 LP, Amsterdam, the Netherlands

TERMS OF SALE
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force major for which we will not be responsible.

PRICING AND AVAILABILITY
Whilst we try and ensure that all details, descriptions and prices that appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods that you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

PERSONAL INFORMATION
You are responsible for the accuracy of your personal information on this website and on your order. This includes but is not limited to your name, email address, credit card information, and address. By submitting your personal information to Mercer Amsterdam you declare that you are the lawful owner and user of this information. Mercer Amsterdam has the right to charge you with any costs resulting from inaccuracies of this information.

DELIVERY
You are required to accept the delivery when it is delivered to your address. If you are not able to accept the order at this attempt there will be following attempts and/or opportunities to pick it up from the warehouse of the courier. If you refuse to accept delivery of an order or have been unable to accept or pick it up at another time and date the order will be returned to us. Any additional processing and shipping costs will be at your expense. The customer has the right to cancel the order if the delivery time exceeds 30 days.

SHIPPING METHODS
For shipments within The Netherlands we use PostNL and for all international orders we use UPS. You can order with confidence, safe in the knowledge that we’ll do our best to get your goods to you as quick as we can. It takes just a few days to deliver your order, wherever you are, however we don’t like to guarantee exact delivery times due to unexpected delays that could occur with customs etc. The customer is fully rresponsible for any import duties.

RETURNS AND EXCHANGES
You can return an item if you are not satisfied with your purchase. Returns must be made within 14 days of receiving the order. Items must be returned unused, with the original labeling and packaging intact. Shoes must be unworn and have clean and undamaged outsoles and uppers. When an item is not in mint condition we cannot provide a refund. We will exchange your returned item or give you a refund. Shipping and Handling costs are not refundable. Return shipping costs are at the customer’s expense. Please take into account that you are responsible for the package until we have received it. We recommend insuring returns. Items bought with discount can not be returned.

OWNERSHIP
Transfer of ownership of a product will not take place until full payment has been received by Mercer Amsterdam.

 

4.jpg

INTELLECTUAL PROPERTY, SOFTWARE AND CONTENT
The intellectual property rights in all software and content made available to you on or through this Website remains the property of Mercer Amsterdam and are protected by copyright laws and treaties around the world. All such rights are reserved by Mercer Amsterdam. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by Mercer Amsterdam. No license or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks, which are similar without the written permission of Mercer Amsterdam

VARIATION
Mercer Amsterdam shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

INVALIDITY
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

WAIVER
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

GOVERNING LAW AND JURISDICTION
These terms and conditions are to be construed in accordance with the laws of the Netherlands and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the Dutch courts.

Privacy Policy of MERCER Amsterdam
We never share or sell your information to any third party. Your details are only used to contact you about your order or issues relating to Mercer Amsterdam. Your credit card information is never stored.

5.jpg